1. Data Controller
HomeTrip Ltd trading as TaskHelper
167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Email: contact@taskhelper.uk
2. What Data We Collect
We collect the following personal data when you use our Platform:
- Account information: name, email address, phone number, password (hashed).
- Profile information: skills, location, profile description.
- Task & bid data: task descriptions, bid amounts, messages between users.
- Payment data: processed securely by Stripe. We do not store your card details.
- Usage data: IP address, browser type, pages visited, for analytics purposes.
3. How We Use Your Data
- To provide and operate the TaskHelper.uk marketplace.
- To process payments and manage transactions.
- To enable communication between Clients and Taskers.
- To send service-related notifications.
- To improve our Platform and user experience.
- To comply with legal obligations.
4. Legal Basis (UK GDPR)
We process your data based on:
- Contract: to provide our services when you create an account.
- Legitimate interest: to improve our Platform and prevent fraud.
- Legal obligation: to comply with UK law and regulations.
- Consent: for optional marketing communications (you can opt out at any time).
5. Data Sharing
We share your data only with:
- Other users: your name and profile info are visible to Clients/Taskers you interact with.
- Stripe: for secure payment processing.
- Law enforcement: if required by law or court order.
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are legally required to retain it.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate data.
- Erase your data ("right to be forgotten").
- Restrict processing of your data.
- Data portability — receive your data in a machine-readable format.
- Object to processing based on legitimate interest.
To exercise these rights, contact us at contact@taskhelper.uk.
8. Cookies
We use essential cookies for authentication and session management. These are strictly necessary for the Platform to function.
9. Contact & Complaints
If you have concerns about how we handle your data, contact us at contact@taskhelper.uk.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk