1. Our Commitment
At TaskHelper.uk, we are committed to ensuring a fair and transparent experience for both Clients and Taskers. If a disagreement arises, we offer a mediation process to resolve the issue quickly and fairly.
2. When to Raise a Dispute
You may raise a dispute if:
- The Tasker has not completed the work as described.
- The quality of work does not meet the agreed standard.
- The Tasker has not started the work within the agreed timeframe.
- The Client has not made the final payment after task completion.
- There is a disagreement about the scope of the work.
3. How to Raise a Dispute
- Contact us at contact@taskhelper.uk with the subject line "Dispute - [Task Title]".
- Include your account email, the task title, and a clear description of the issue.
- Attach any evidence (screenshots, messages, photos of work) to support your case.
4. Mediation Process
Step 1: Acknowledgement (within 24 hours)
We acknowledge your dispute and notify the other party.
Step 2: Investigation (1-3 business days)
We review the task details, messages, and evidence from both parties.
Step 3: Resolution (within 5 business days)
We propose a fair resolution. This may include a partial or full refund, task renegotiation, or account action.
5. Possible Outcomes
- Full refund of the Guarantee Deposit if the Tasker failed to deliver.
- Partial refund if the work was partially completed.
- No refund if the work was completed as agreed.
- Account suspension for repeat offenders or fraudulent behaviour.
6. Escalation
If you are not satisfied with the outcome of our mediation, you have the right to:
- Seek independent mediation through a UK-approved Alternative Dispute Resolution (ADR) provider.
- Contact Citizens Advice: citizensadvice.org.uk
- Take legal action through the courts of England and Wales.
7. Prevention
To avoid disputes, we recommend:
- Be as detailed as possible when describing your task.
- Discuss expectations clearly through the messaging system before work begins.
- Take photos or document the work at each stage.
- Communicate promptly if any issues arise.